ACS Dataline's Quality Assurance Program is the foundation upon which we have built our company. We are committed to quality and it shows! Weekly Quality Reports Weekly quality reports are compiled for each project and include that week’s inspection results, customer satisfaction evaluations, letters, emails and all other customer correspondence. Open issues from inspections are listed in this report until they are resolved. The quality report also includes training completed during the previous week, such as safety training, certification and continuation training, and includes training renewal status information. Quality Assurance Tracking Quality processes in each project ensure that ACS Dataline meets and exceeds our customers’ expectations. Work In Progress Customer Satisfaction Evaluation : All customers are asked to verify work as it is being done and are encouraged to stay involved throughout the process. Customer Satisfaction Evaluation: All customers are asked to complete a final product/service evaluation upon project completion. Internal Customer Satisfaction Evaluation: ACS Dataline departments (e.g., Accounting, Sales, Marketing, HR, etc.). are regularly evaluated to support continuous improvement of internal processes. Quality Assurance Inspection: Weekly, on-site inspections by the QA Inspectors, Managers, Supervisors, and Lead Technicians are conducted to ensure continuous compliance with ACS Dataline processes and procedures. Technicians Job Quality Checklist: The quality checklist ensures complete quality prior to customer project review and sign-off. Quality Stamp Agreement: ACS Dataline guarantees that all aspects of its projects and services comply with industry standards. The quality stamp agreement ensures that compliance and provides feedback to technicians on their job performance. One-Stop Shop By outsourcing to ACS Dataline, and fulfilling their diverse needs through one service provider, customers find our one-stop shop approach cost-effective, convenient, and highly efficient. Having one provider take the full responsibility for the project not only increases confidence in the project, but also makes implementation more cost- efficient compared to a situation where two or more service vendors are involved. Success Stories The Houston Chronicle The largest newspaper in Texas. full story... Rackspace Managed Hosting Since 1998, Rackspace has been providing industry-leading managed hosting services for their clients. full story... DHL For more than 35 years, DHL has built the world's premier global delivery network full story...

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